FAQs/ UGAMail Webmail FAQ

1. How do I import my Address Book entries?

2. How do I configure Webmail to use the UGA LDAP directory service?

3. How do I use the UGA LDAP directory service to find an address and compose a message?

4. How do I display Full Headers?

5. How do I save an individual message to my local system?

7. How do I set options for handling Deleted messages?

8. How do I specify a folder for Sent mail?

9. How do I know if I have received new mail in an IMAP folder other than the Inbox?

10. How do I create a signature file?

11. How do I attach a file to a message?

12. How do I open an attachment?

13. How do I create a new folder?

14. How do I delete a folder?

15. How do I add an individual entry to my addressbook?

16. How do I add a distribution list to my addressbook?

17. How do I edit the list of words I have added to my dictionary?

1. How do I import my Address Book entries?

Mirapoint webmail can import either a CSV (Comma Separated Value) or  LDIF Address book file.

1. Login to Webmail.
2. Click Address book.
3. Click Import/Export.
4. Select a file type to Import from the drop down list. Either CSV or LDIF. (Outlook Express can export to CSV and Netscape can export to LDIF)
5. Click the Browse button to open a directory window and select the file to import.
6. Before importing, you can also categorize your address entries by selecting Commercial, Professional, Personal or leaving the imported addresses as Unfiled.
7. Click ‘Import Now’
8. The addresses will be imported and you will be returned to the address book list.

Note: Above the adderss book area is a Note section which should indicate how many contacts were imported or show any errors encountered.

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2. How do I configure Webmail to use the UGA LDAP directory service?

1. Login to Webmail.
2. Click Address book.
3. Click Find People.
4. Click Directory Service.
5. Click Add Service.
6. Enter a Description in the Description field.  For example, uga.
7. Enter ‘directory.uga.edu’ in the LDAP Server field.
8. Enter ‘o=uga,c=us’ in the Seacrh Root field.
9. Click the Done button.
10. Click Done again to return to the ‘Find People’ screen.

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3. How do I use the UGA LDAP directory service to find an address and compose a message?

1. Login to Webmail.
2. Click Address book.
3. Click Find People.
4. From the ‘Find in’ drop down list, select the added UGA directory service.
5. Click the Select button.
6. Type a name in the Name text field or an e-mail address in the E-mail address test field.
7. Click Find Now.

If the desired person is found in the directory service, follow these steps to compose a new message to them.

1. Click on the name to display detailed information about that person in the directory service.
2. From the Directory Contact Properties screen click on the displayed E-mail address field to begin composing a new message.

If you would like to Import the contact information for the desired person found in the directory service to your Address book, follow these steps.

1. Click to place a check mark in the ‘Import’ column next to the found name.
2. Click the Import button.
3. Specify a category to place the imported contact or leave as ‘unfiled’.
4. Click the Import button.

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4. How do I display Full Headers?

1. Login to Webmail.
2. Click the desired message subject line to read the message.
3. Click the Open button. A new broswer window will be opened and display the full headers of the message.
4. Click the Close Window button to return to the read mail screen.

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5. How do I save an individual message to my local system?

1. Login to Webmail.
2. Click the desired message subject line to read the message.
3. Click the Open button. A new broswer window will be opened and display the full headers of the message.
4. From your browser File menu, choose Save As.
5. Specify a location for the file and click the Save button. The default format for a text message is TXT file. The default format for an HTML message is HTML.
6. Click the Close Window button to return to the read mail screen.

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7. How do I set options for handling Deleted messages?

By default, deleting a message in webmail simply marks the message for deletion. The message remains marked until you issue the ‘Compact’ command. Follow these steps if you prefer to have deleted messages go to the Trash Can.

1. Login to Webmail.
2. Click Preferences.
3. Set the ‘Delete to Trash’ option to Yes.
4. Scroll down to the bottom of the Preferences page and click OK to save the change.

Note: The ‘Compact’ command is now replaced with ‘Trash [Empty]’. Click on the word ‘Trash’ to display the contents of the Trash folder. Click on the word ‘[Empty] to empty the trash. Once the Trash has been emptied, the messages in your Trash folder are permanently deleted.

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8. How do I specify a folder for Sent mail?

By default, the ‘Save sent messages’ feature is turned on (selected); messages you send are saved to a folder named, ‘Sent’. Follow these steps to turn this feature off or change the folder name.

1. Login to Webmail.
2. Click Preferences.
3. Specify the desired name for the Sent folder. (For example, Sent Items if you wish to use the same name that Outlook Express uses).
4. Scroll down to the bottom of the Preferences page and click OK to save the change.

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9. How do I know if I have received new mail in an IMAP folder other than the Inbox?

1. Login to Webmail.
2. Click Folders.
3. When the folder list is displayed, you can see a folder’s Total number of messages as well as the number of Unread messages.
4. Click a Folder name to display the contents of the folder.

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10. How do I create a signature file?

1. Login to Webmail.
2. Click Preferences.
3. Type the desired Signature Text in the Signature field on the Preferences screen.
4. To automatically have the Signature text appended to every message, set the ‘Add signature’ option to Yes.
5. Click the OK button at the bottom of the Preferences page to save the change.

Note: If you choose not to append the Signature text to every message by setting the appropriate option in, you can still include the Signature when composing a message. From the compose message screen, click the check box for ‘Include Signature’.

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11. How do I attach a file to a message?

Webmail supports Multipurpose Internet Mail Extensions (MIME) so you can send and receive various file types as attachments to e-mail messages, including image, sound, movie, html, and other file types.

1. Login to Webmail.
2. Click the Compose button to start a new message.
3. Complete the header information for the message. (Recipient e-mail address, subject)
4. At the bottom of the screen there is a field to specify an attachment. The easiest method to attach a file is to click the ‘Browse’ button to locate the desired file. Select the file and click the ‘Open’ button.
5. To actually Add the attachment to the message, you must click the Add button.

Note: You can add more than one attachment to a message, but they must be added one at a time.

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12. How do I open an attachment?

When you receive messages with attachments, they appear in one of the following ways: displayed inside the message, or as a link or button directly below the body text.

1. Login to Webmail.
2. Read the message.
3. Click the ‘Open’ button to Open/Save or display the attachment. (The actual action may vary depending on the browser you are using).

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13. How do I create a new folder?

1. Login to Webmail.
2. Click Folders.
3. Type the name of the new folder.
4. Click the Add button.

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14. How do I delete a folder?

1. Login to Webmail.
2. Click Folders.
3. Click the check box next to the desired folder.
4. Click the Delete button. You will be asked to conform the deletion.

Note: The folder doe not have to be empty to delete it. If you delete a folder used for a message filter, messages meeting your filter criteria will be delivered to your Inbox.

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15. How do I add an individual entry to my addressbook?

1. Login to Webmail.
2. Click Address book.
3. Click the Add Contact button.
4. Fill in desired contact information. Minimially, you probably want to complete the name, nickname and e-mail address fields.
5. Click the done button.

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16. How do I add a distribution list to my addressbook?

You can create group mailing lists so you can send a message to all members simultaneously. Each group must have its own unique name within your Address book. Messages addressed to a group name are distributed to all contacts listed as members of the group.

1. Login to Webmail.
2. Click Address book.
3. Click the Groups button.
4. Click Add Group.
5. Type a unique name for the new group in the ‘Group name’ field.
6. Add contacts for the group by selecting a name in the ‘Contacts’ list box and clicking Add to move the name to the Group Name list box. You can select multiple names by holding down the Ctrl key. Click Remove to move names from the Group Name list box back to the Contacts list box.
7. When you have added all the contacts you want to the group, click Done.

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17. How do I edit the list of words I have added to my dictionary?

During a spell check words not in the main dictionary are highlighted as Red and Underlined. To Add the word to your personal dictionary, click the Add button. A personal dictionary is created with that word. Repeat with any red, underlined word that you want added to your dictionary. Follow these steps to edit your Personal Dictionary.

1. In the Spelling page for a composition, click Edit. To display the Dictionary page.
2. Select a word in the dictionary list, and click Delete.
3. Click Done.

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